Paramodo Pro

Privacy Policy

Effective date: May 28, 2026 · Version 1.1

    Plain-language summary: We collect only the minimum data needed to run your
    account and validate your license — your name, email, optional phone number, and basic
    technical info about your SketchUp environment. Optional diagnostic logs are local by
    default and are shared only if you choose to send a report or support request. We never
    collect your SketchUp model data. We never sell your data. You can request deletion at
    any time.
  

This Privacy Policy explains how Paramodo Pro ("Paramodo", "we", "us", or "our"), operated by a company incorporated in British Columbia, Canada, collects, uses, discloses, and protects personal information when you use our SketchUp extension and related cloud services (collectively, the "Services"). It applies to all users regardless of location.

This Policy should be read alongside our End User License Agreement and Terms of Service. By using the Services, you consent to the practices described in this Policy.

1. Who We Are and How to Reach Us

Paramodo Pro is developed and operated by its founding team, incorporated in British Columbia, Canada. We act as the data controller for personal information collected through the Services.

For all privacy inquiries, data access requests, or complaints, contact our Privacy Officer at:
support@paramodo.com

We will acknowledge your inquiry within five (5) business days and respond substantively within thirty (30) days, or notify you if a longer period is required.

2. Applicable Law

Our privacy practices comply with:

BC PIPA — British Columbia's Personal Information Protection Act (SBC 2003, c. 63), which governs the collection, use, and disclosure of personal information by private-sector organizations in BC;
PIPEDA — Canada's Personal Information Protection and Electronic Documents Act, applicable to personal information collected in the course of commercial activities;
GDPR — The EU/UK General Data Protection Regulation and UK GDPR, to the extent we process personal data of individuals in the European Economic Area or the United Kingdom (see Section 11);
Other applicable privacy laws depending on your jurisdiction.

3. What Personal Information We Collect

We collect only the information necessary to provide the Services. The table below describes each category, the source, and our purpose.

Data Category	Specific Fields	Source	Purpose
Account identity	Full name, email address	Provided by you at registration	Account creation, license management, support communications
Contact (optional)	Phone number	Provided by you voluntarily	Support contact only; never used for marketing
Technical environment	SketchUp version, OS version, OS language, locale	Automatically collected by the plugin at activation	Compatibility diagnostics, product analytics, update targeting
Billing & payment	Subscription plan, transaction IDs, billing country	LemonSqueezy (our payment processor)	License validation, invoicing, fraud prevention
Service usage	Feature activation events, error reports, session timestamps	Automatically collected by cloud backend	Service reliability, bug diagnosis, product improvement
Local diagnostic logs (optional)	Timestamped Paramodo runtime messages, crash/rebuild/UI diagnostic details	Written locally only after you allow diagnostic logs in the plugin	Troubleshooting crashes, rebuild issues, and support requests

What we do not collect: We do not collect, transmit, or store your SketchUp model data, geometry, project files, or any design content. All parametric computation occurs locally on your machine.

Diagnostic logs are disabled by default. If you allow them, they are saved locally in your SketchUp Plugins folder under ParamodoLogs/. They are not uploaded automatically; they are shared with us only when you choose to send a crash report or provide logs for support. You can turn diagnostic logs off later in Paramodo Settings.

We do not knowingly collect sensitive personal information (such as health data, government ID numbers, or financial account details) through the Services.

4. How We Use Your Personal Information

We use collected personal information only for the following purposes:

Providing the Services: account creation, license key issuance and validation, subscription management, and access control.
Customer support: responding to inquiries, resolving technical issues, and communicating about your account.
Transactional communications: sending receipts, renewal notices, trial expiry reminders, and material updates to our legal documents. You cannot opt out of transactional emails while your account is active.
Product improvement: analyzing anonymized or aggregated usage patterns to improve features and stability. This data cannot reasonably be used to identify you.
Legal compliance: meeting obligations under applicable law, including tax record retention, responding to lawful government requests, and enforcing our terms.
Security and fraud prevention: detecting and preventing unauthorized access, abuse of the Services, or license fraud.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you without human review.

5. Legal Basis for Processing (PIPEDA / GDPR)

Under Canadian law (PIPEDA and BC PIPA), we rely on your consent — given by registering and using the Services — as our primary basis for collecting and using personal information, except where processing is required by law.

For users in the EEA or UK, our lawful bases under GDPR are:

Contract performance (Article 6(1)(b)) — processing necessary to deliver the Services you have requested;
Legitimate interests (Article 6(1)(f)) — fraud prevention, service security, and product analytics, where those interests are not overridden by your rights;
Legal obligation (Article 6(1)(c)) — compliance with applicable law, including tax and accounting obligations;
Consent (Article 6(1)(a)) — for any optional processing, such as marketing communications, where separately collected.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We disclose personal information only as follows:

6.1 Sub-processors (Service Providers)

We share personal information with the following sub-processors, strictly to the extent needed to deliver the Services:

Sub-processor	Role	Data Shared	Location
Amazon Web Services (AWS)	Cloud compute and storage (AWS Lambda)	All account and technical data stored on-platform	USA (primary); may vary by region
LemonSqueezy (Lemon Squeezy, LLC)	Payment processing and license management	Name, email, billing country, subscription plan	USA

Each sub-processor is bound by data processing agreements requiring them to protect your information and use it only as instructed by us.

6.2 Legal and Safety Disclosures

We may disclose personal information without your consent if required to do so by law, court order, or governmental authority, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our legal rights. Where legally permitted, we will notify you of such a request.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale, or reorganization, your personal information may be transferred to a successor entity. We will notify affected users via email prior to such a transfer, and the successor will be required to honor this Privacy Policy or provide equivalent protections.

7. International Data Transfers

Our cloud infrastructure is hosted on AWS, which may process and store data in the United States and other regions outside Canada. By using the Services, you acknowledge and consent to the transfer of your personal information to countries that may have different data protection standards than your country of residence.

For transfers of EEA/UK personal data to third countries, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate safeguards as required by applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law:

Active account data — retained for the duration of your account and for up to two (2) years after account deletion, to comply with legal and tax obligations.
Billing and transaction records — retained for seven (7) years as required by Canadian tax law.
Cloud technical/diagnostic logs — retained for up to ninety (90) days in rolling log storage, then automatically purged.
Local diagnostic logs — stored on your computer when enabled and pruned by Paramodo on startup after approximately thirty (30) days.
Anonymized analytics data — may be retained indefinitely as it cannot reasonably identify you.

Upon a valid deletion request, personal identifiers are removed within thirty (30) days, subject to applicable retention requirements listed above.

9. Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit (TLS 1.2+) and at rest;
Access controls limiting personal data access to authorized personnel on a need-to-know basis;
AWS infrastructure security controls and monitoring.

No method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected users and relevant regulatory authorities as required by applicable law.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise any of these rights, contact us at support@paramodo.com.

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention obligations.
Withdrawal of consent: Withdraw consent at any time; this will not affect the lawfulness of processing prior to withdrawal, but may limit your ability to use the Services.
Portability (EEA/UK users): Request your personal data in a structured, machine-readable format.
Objection (EEA/UK users): Object to processing based on legitimate interests.
Restriction (EEA/UK users): Request that we restrict processing in certain circumstances.
Lodge a complaint: You have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction (e.g., the Office of the Information and Privacy Commissioner for BC, or your national data protection authority if in the EEA/UK).

We will respond to rights requests within thirty (30) days. We may require verification of your identity before processing a request.

11. Region-Specific Rights

11.1 European Economic Area and United Kingdom (GDPR / UK GDPR)

If you are located in the EEA or UK, you have the rights described in Section 10 above under the GDPR and UK GDPR. Our lawful bases are set out in Section 5. You may lodge a complaint with your local data protection authority if you believe we have processed your data unlawfully.

11.2 California (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, disclose, and sell. We do not sell personal information as defined under the California Consumer Privacy Act. You may exercise your CCPA rights by contacting us at support@paramodo.com.

11.3 Canada — British Columbia and Federal

Our practices comply with PIPEDA and BC PIPA. You may direct privacy complaints to the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca) if you are dissatisfied with our response.

12. Children's Privacy

The Services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected personal information from a child, please contact us at support@paramodo.com.

13. Cookies and Similar Technologies

The Paramodo Pro SketchUp extension itself does not use browser cookies. Our cloud backend may use session tokens for authentication purposes. These tokens are stored securely and are not used for advertising or cross-site tracking. If we introduce a web-based account portal in the future, we will update this section accordingly.

14. Third-Party Links and Ecosystem

The Services operate within the Trimble SketchUp ecosystem and link to third-party services including Trimble's Extension Warehouse and LemonSqueezy's checkout pages. This Privacy Policy does not govern those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with Paramodo Pro.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will notify registered users via email at least fourteen (14) days before the changes take effect. The "Effective date" at the top of this page reflects the date of the most recent revision. Continued use of the Services after the effective date of an updated Policy constitutes your acceptance of the changes.

16. Contact and Complaints

For any privacy-related questions, access requests, or complaints, contact our Privacy Officer at:

Email: support@paramodo.com
Jurisdiction: British Columbia, Canada

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction.

This Privacy Policy applies to all users of Paramodo Pro. For license terms governing the local plugin, see our End User License Agreement. For cloud service terms, see our Terms of Service.